Job Description

 

Come be a part of one of the largest Automotive Customization shops in the country. Sound FX celebrated 30 years in 2022. Our services include

  • Car Audio/Video
  • Remote Starts
  • Lighting
  • Leather Upgrades
  • Wheels, Tires, Lift Kits
  • Vehicle Wraps & Graphics
  • Window Tinting
  • Commercial Bins & Racks
  • Accessories

Join nearly 60 other teammates combined between Bridgeville and Lewes, DE for a fast paced, rewarding career. We are looking for people who love to work well with others, likes to have fun at work, and have a strong work ethic. Does this apply to you?

We offer a very competitive base rate pay, along with monthly bonuses, health insurance and 401K contributions that reaches $45,000 annually.

Under limited supervision, the Sound FX Service Team (SFXST) is a vital role in our organization. Through effective communication with customers, the SFXST determines the services necessary, predicts the time needed for completion and stays in constant communication with the customer during the process. The SFXST determines services needed by accessing information obtained by the sales team as well as the technicians.

TYPICAL DUTIES INCLUDE BUT NOT LIMITED TO:

  • Ability to effectively communicate with customers regarding services recommended and performed
  • Prepares vehicle check-ins, inspections, check-outs and conducts follow-ups regarding various customer inquires
  • Performs opening and closing responsibilities
  • Schedules appointments, answers phones and collects funds for services performed
  • Assists with the coordination of alternate transportation, courtesy vehicle reservations, etc.
  • Performs other duties as requested

KNOWLEDGE, SKILLS AND ABILITIES:

  • Demonstrates an extreme attention to detail
  • Reads, analyzes and interprets general business reports
  • Ability to write, present and respond to customers and staff members in a professional manner
  • Ability to compute basic math equations

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:

  • Occasionally lift objects weighing between 25 – 50 pounds
  • Adherence to Service Team Dress Code
  • Stand, walk or sit for long periods of time without resting (up to 5 hours)
  • 5 Day Work Week
  • Occasional Saturdays Needed
  • All Sundays Off (exception of special events : 1-3 per year max)

MINIMUM EDUCATION/EXPERIENCE:

  • High school diploma or general education degree (GED);
  • Candidates must have a valid driving license and clean driving record
  • Experience with Windows / Mac Computer OS and Android/iOS Mobile OS

CERTIFICATIONS

  • N/A

COMPETENCIES:To perform the job successfully, an individual should demonstrate the following core competencies;

  • Service Excellence– Provide the best, world class service; achieving excellence each passing day
  • Integrity– Act with honesty and integrity without compromising the truth
  • Teamwork– Support each other’s efforts, remain loyal to one another, and care for each other both personally and professionally
  • Safety– Ensure the safety of people while making sure they have a trouble free experience
  • Commitment– Stay committed to great products, services and other initiatives that impact lives both within and outside the organization
  • Efficiency– Be efficient and effective in our approach to providing the best products & solutions to our customers with each contact
  • Accountability– Take responsibility for our actions that influence the lives of our customers and fellow workers

Job Type: Full-time

Salary: $38,400.00 – $45,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Health insurance
  • Paid time off
  • Professional development assistance
  • Vision insurance

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus pay

Work Location: In person

APPLY NOW